Marriott International Terminates Licensing Agreement with Sonder
Location and Date
BETHESDA, Md. – November 10, 2025
In a significant industry development, Marriott International, Inc. (NASDAQ: MAR) announced today that its licensing agreement with Sonder Holdings Inc. (NASDAQ: SOND) has come to an end due to Sonder’s default. This decision means that Sonder is now no longer associated with Marriott Bonvoy, and travelers can no longer make new bookings for Sonder properties through Marriott’s channels.
Impact on Current Guests
Marriott’s immediate focus is on supporting guests currently staying in Sonder properties and those with future reservations. The company is reaching out to guests who booked through Marriott’s platforms, such as marriott.com and the Marriott Bonvoy App. These guests will receive assistance to address any concerns regarding their reservations.
For guests who made bookings through third-party online travel agencies, Marriott advises them to reach out to those agencies directly for resolution. The aim is to minimize any disruptions to guests’ travel plans and ensure a smooth transition amid the changes.
Reservations and Customer Support
Marriott has set up a dedicated customer service team to handle inquiries regarding current or upcoming reservations at Sonder locations booked via its channels. Guests can easily access support by visiting Marriott’s customer service page for assistance and further information.
About Marriott International
Marriott International, Inc., founded in 1927, is headquartered in Bethesda, Maryland. As of September 30, 2025, the company boasts a robust portfolio of over 9,700 properties spanning more than 30 brands across 143 countries and territories.
Marriott operates various lodging types, including hotels, residential properties, and timeshares, all available through its acclaimed travel platform, Marriott Bonvoy®. Those interested in learning more about Marriott can visit their official website at www.marriott.com or follow their latest news and updates at www.marriottnewscenter.com. Social media fans can connect with Marriott on platforms such as Facebook, X (formerly Twitter), and Instagram.
Understanding Forward-Looking Statements
It’s important to note that this announcement contains “forward-looking statements” as defined under U.S. federal securities laws. These statements include Marriott’s intentions and expectations following the termination of its agreement with Sonder. While the company aims to support affected guests and minimize travel disruptions, various risks and uncertainties could impact the implementation of these plans.
Potential risks are detailed in Marriott’s filings with the Securities and Exchange Commission, including recent Annual Reports and Quarterly Reports. The company emphasizes that actual outcomes may differ significantly from expressed expectations.
Media Contact Information
For media inquiries, Maggie McNerney, Director of Media Relations at Marriott International, will be the primary contact. She is available for further insights and information.
Contact:
Maggie McNerney
Director, Media Relations
Marriott International
Email Contact
This update from Marriott International marks a pivotal chapter in its partnership landscape, reshaping the way guests engage with Sonder properties moving forward.